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General Policy Statements

 

 

1. Delivery Policy

 

We normally post goods out twice a week, on Tuesdays and Fridays. This of course also depends on when deliveries of ordered knives arrive from France. Posting methods are -

UK- sent by either Recorded Signed For 1st. Class post or, for costlier items, Royal Mail Special Delivery service.

Overseas - as we don’t yet have pricing in place for anywhere but the UK, please enquire with us regarding overseas delivery costs.

Please be aware that customs duties may be levied against any item sent to a non-EC country and sorry, we have no control over this.

PLEASE NOTE:  please allow 28 days delivery for your knife or knives - they are all made to order and,whilst this may be at odds with our modern world, we still think that the best is worth waiting for!

 

2. Refunds & returns policy

 

UK customers are entitled, under the term of the Distant Selling Directive, to return goods purchased via an e-commerce website such as this one for any or no reason, and receive a full refund. Please note that return postage in this instance must be paid by the customer, with any appropriate insurance and that goods must be in original packaging and unused.

Any goods found to be faulty upon arrival should be returned for refund at the address given below. We will also refund any postage costs incurred. If there is any dispute as to fault origination the decision shall be at the discretion of the manufacturers of the product. Due to the nature of these products we believe such a situation to be highly unlikely to arise.

 

3. Cancellation policy

 

Any order may be cancelled by email or phone without financial penalty. If goods have already been sent then they can be returned under the terms of our refunds & returns policy above. Please note that this does not apply to any goods ordered under any ‘special orders’ scheme where we have incurred financial commitment to the suppliers. If in doubt as to this point, please email us for clarification.

We do reserve the right to cancel any order where we are aware it has been placed by a minor, in order to comply with English law.

 

4. Privacy policy

 

Any information that you may send us will be held securely and not, under any circumstances, be passed or sold to any third party whatsoever. We do not hold any credit/debit card details for any customer using our normal PayPal service as PayPal is so engineered that we do not see these details at any time.

 

5. Pricing policy

 

All prices shown on this website are inclusive of carriage - our policy is that the price you see is the price you pay. However, please note that prices are for delivery to UK only - orders from non-UK destinations will have an additional postage cost applied in line with the destination/value so email us prior to ordering, thanks.

 

Customer Service Contact Information -

This website is owned and operated by -

Townsend Associates t/a Sabatier Knives UK

Email - enquiries@sabatierknivesuk.co.uk

Telephone - (mobile) 07850 103316 (from UK)

+44 7850 103316 (From outside UK)

Address for all returns and correspondence -

PO Box 311

MALVERN

WR14 9FG

UK

 

IMPORTANT NOTE:

 

We do have returned to us from time to time faulty ‘Sabatier’ knives that are NOT made by Thiers-Issard Four-Star Elephant Sabatier. Several makers are entitled to use the name ‘Sabatier’ but all must alsio show a unique trademark to identify themselves, e.g. ‘Judge’ Sabatier, ‘Veritable’ Sabatier etc. Unless your knife bear the four-star elephant logo as shown at the top of this page it is not made by Thiers-Issard and we are unable to assist. In this case we would recommend either taking it back to the retailer or clicking this link - http://en.wikipedia.org/wiki/Sabatier - which may help you to find an address for the manufacturer.

 

Please note: any knife sent to us that is NOT made by Thiers-Issard Four Star Elephant Sabatier will not be returned unless means of return postage are included!

General terms and conditions of sale

N.B. These terms and conditions do not affect consumers statutory rights

1. GENERAL All orders are accepted on the terms, conditions and exclusions herein contained. These terms, conditions and exclusions (either taken as a whole or in any part or individually) shall not be varied, nor shall their application to any order be excluded or limited in any way whatsoever, except as agreed by us in writing, all special requirements with regard to marking, labelling, packing etc.,must be agreed in writing. Any additional work will be charged at our standard rates unless such work is included in a Contract. ‘the Company’ shall mean Townsend Associates t/a Sabatier Knives UK and ‘the Buyer’ shall mean the other party in the offer, quotation or contract. Transactions are made at the discretion of the Company. Clerical errors and omissions are subject to correction without notice.

2. PRICE Prices quoted are those ruling at the date of despatch or as shown in our current price list, and shall be subject to revision if increases in cost or other circumstances arise. We reserve the right to change our current price list without notice. Prices quoted exclude Value Added Tax, Sales Taxes or any similar Taxes which will (if applicable) be charged additionally to the Buyer at the rate ruling on the date of despatch.

3. TERMS OF DELIVERY a) Dates for delivery are given in good faith and as accurately as possible, but are not guaranteed.We shall be under no liability whatsoever for any delay in performance of any order by reason or in consequence of force majeure or of any matter or thing outside our control including but not limited to labour troubles, civil commotion, natural catastrophe, government restriction, shortage of supplies or customer’s instructions or lack of instructions. We shall have the right to despatch any portion of the goods ordered and we shall be entitled to invoice the customer for such dispatched portion so that for the purposes of payment each portion shall be deemed to be a separate contract and may be invoiced separately. Should the Buyer notify us of inability to receive or store goods ordered or should the Buyer fail to give us adequate delivery instructions when required or fail to collect goods sold ex-works, the goods will be stored at the Buyer’s risk and expense. We shall be entitled to supply the goods immediately upon receipt of the Buyer’s order or as soon thereafter as we think fit, irrespective of any date which may be specified for delivery thereof. b) Where the Buyer orders goods for delivery by instalments each delivery shall constitute a separate contract and the Buyer shall not be entitled to refuse to take delivery of or refuse to pay for any instalments on the grounds that a previous instalment was defective or otherwise. c) Unless we otherwise agree in writing our carriage terms are as quoted on confirmation of order. The cost of delivery of goods below any minimum value we may impose will be charged to the Buyer at our discretion.

4. PROPERTY IN GOODS Until the Company has been paid in full by the Buyer for goods supplied by the Company, such goods remain the property of the Company although the risk therein passes to the Buyer at the time of delivery (subject to the provisions in Clause 3(a) herein relating to storage of goods at the customer’s expense), and the Buyer shall indemnify the Company against any loss or deterioration thereof or damage thereto, and without prejudice to any other remedies, the Company may repossess those goods at any time from the Buyer, and for that purpose the Company, its agents and servants may enter any premises upon which the goods are situated. In the event of the Buyer reselling any goods delivered to it by the Company before the Company has been paid in full, such part of the proceeds of such resale as are equivalent to the price at which the goods were invoiced to the Buyer by the Company shall be held by the Buyer on trust for the Company and shall be placed by the Buyer in a separate account so as to be identifiable as being in the beneficial ownership of the Company. Further, the fact that property in the goods remains the Company’s until the price has been paid in full shall not prevent the Company from maintaining an action against the Buyer for the price of the goods.

5. NOTIFICATION OF LOSS OF, OR DAMAGE TO, OR NON DELIVERY OF GOODS Claims for damage to or loss of goods in transit must be submitted in writing both to us and to the carrier (if appropriate) as follows:- a) In the case of non-delivery of the whole of any consignment or of any separate packing forming part of consignment - within 3 days of the date of despatch shown on the invoice or advice note (whichever is the earlier). b) In the case of damage to or partial loss of the goods or shortages from packages - within three days of delivery. The goods received must have been signed for as damaged or incomplete where registered mail is used. Failing which we shall not be liable in respect of any such claim and the goods shall be deemed to have been delivered in accordance with the contract complete and in a satisfactory condition. In no case shall the Company’s liability in respect of claims for damage to or loss of goods in transit extend beyond an obligation either to repair or replace free of charge any such goods or (the election to be the Company’s alone) to pay to the Buyer up to the invoice price of the goods in respect of which a claim is made, and in neither event shall the Company be liable for consequential loss, damage or expense howsoever arising.

6. GOODS DISPATCHED Goods dispatched may not be returned unless prior agreement has been made by the Company. Where the buyer has incorrectly ordered goods, the Company reserves the right to charge a 10% handling charge to cover clerical and other expenses. All goods must be properly packaged, labelled correctly, and returned to the Company carriage paid. Any damage on returned goods shall be the responsibility of the Buyer.

7. PAYMENT Unless otherwise agreed, payment shall be made at the net invoice value, without any deductions, upon receipt of a pro-forma invoice or by supported credit card at time of ordering or such other payment method as shall be advised on this website. Failure by the Buyer to make punctual payment shall entitle us to suspend any outstanding deliveries, or to cancel the contract so far as it remains unperformed at our option, and without prejudice to our rights to claim for the price of goods already delivered or manufactured at the date of cancellation, and for loss or injury occasioned thereby.

8. WARRANTY AND EXCLUSIONS a) We undertake that the goods delivered to the Buyer will be of the described technical specification and the Company’s duty to the Buyer relating to the quality of the goods delivered shall be limited wholly and exclusively to the duty to deliver goods of the aforesaid quality. Save as aforesaid any warranty or conditions, statutory or otherwise express or implied, whether oral or written as to quality of the goods or their fitness for a particular purpose are excluded and negated. b)The application and use of the goods is the absolute responsibility of the Buyer. Any other advice and information provided by the Company, whether verbally, in writing or by way of trials or tests, is given without warranty and the Buyer shall be deemed to have carried out his own tests to ensure the suitability of the goods for his intended purposes and applications and the Buyer shall be deemed to have placed no reliance on any advice, information or data provided by us. c) The Buyer must give us immediate written notice containing full particulars of any claim that the goods are not of the proper quality to enable us to investigate the complaint before the goods are returned to us. We shall not be liable for any defects in quality in the absence of such immediate notification and, in any event, our liability hereunder or in the case of any other breach of contract or misrepresentation shall be strictly limited to the invoice price of the goods proved by the Buyer to be of defective quality or to be such as to cause us to have been in breach of contract or guilty of misrepresentation and shall not extend to consequential loss of any kind howsoever arising. d) Warranty periods and terms shall be limited to those that are offered by the individual manufacturer of the goods.

9. CONTRACTS NOT ASSIGNABLE This Contract is between us and the Buyer as principals, and is not assignable without our written consent.

10. INDEMNITY AGAINST INFRINGEMENT OF PATENTS AND RIGHTS The Buyer shall indemnify us against all damages, penalties, costs and expenses to which we may be liable as a result of work done or goods supplied in accordance with the Buyer’s specification which involves the infringement of any letters patent, registered design, intellectual property rights, proprietary process or otherwise.

11. GOVERNING LAW This contract shall be governed by and constructed in accordance with the laws of England and the Buyer agrees to submit to the jurisdiction of the English Courts.

12. INSURANCE We do not accept any liability for consequential loss.

13. DISCLAIMER Due to the nature of the goods for sale upon this website, any order placed must be done so by a person over the age of eighteen years at date of order placement. Submission of an order to us will be deemed as affirmation that this condition is true and we shall not be responsible if false information is submitted. We shall not accept any liability for any damage or injury howsoever caused by the use of any product listed on this website to any person, animal or object whatsoever and accept no responsibility for any consequential claim for loss or damages arising from the use or misuse of products listed upon this site.