Delivery & Returns Policy

We seek to deliver orders in a secure manner and as promptly as we can. We do not usually ship on a Wednesday but otherwise we ship every working day. Orders received before 1pm (UK time) on a working day will usually be despatched the same day.

In the event that an item is out of stock or there is some other reason why there might be a delay, we will notify you by email of this.

Orders received over the weekend will be usually be despatched on the next working day.

We will not process or despatch orders on weekends, UK bank holidays or other annual or occasional holidays which we will notify through the website.

UK Delivery

All UK orders are sent through the Royal Mail using either 1st Class Signed For at £4.99 for next working day delivery or Special Delivery at £8.50 for guaranteed next working day before 1pm.

Orders will require a signature on delivery. Delivery times are based on Royal Mail service definitions and in particular may vary at peak times such as Christmas and during bad weather or industrial action.

Delivery In Europe

All orders to other European will be subject to a delivery charge of £11.99.

Orders are sent using Royal Mail, should be received within 5-7 working days and will require a signature on delivery.

A full list of countries we classify as “European” may be found here http://www.royalmail.com/international-zones#europe

Rest Of The World

All other international orders will be subject to a delivery charge of £14.50.

Orders are usually sent using Royal Mail, should be received within 8-10 working days and will require a signature on delivery. A tracked service will be used where the Royal Mail offers that facility. In certain cases we may use a courier company in which case we will advise you accordingly. If you specifically require a quicker service please contact us and we will do what we can to help.

Please note that you may be liable for local customs/import duties and these are the purchaser’s responsibility. Furthermore we cannot be responsible for any damage caused by any customs authority during any inspection, nor for any confiscation or seizure.

Delayed Or Lost Deliveries

Although your order should arrive within the timescales stated above, there can be delays in the Royal Mail network, especially at busy times such as Christmas, during times of adverse weather conditions or strikes.

Please allow at least the time periods stated above before querying a delivery, particularly in the case of international deliveries, where extra delays can be caused by customs procedures in addition to those reasons mentioned above.

A lost parcel is a rare occurrence and typically an order that has not arrived in the time frames stated above usually arrives a few days later. If an order appears to be delayed please contact your local sorting office in the first instance to see if Royal Mail (or your local postal network provider) has attempted delivery and has not left a calling card.

If you have still not received your order then please contact us at [email protected]

Returns

We very much hope you will be pleased with your purchase from the Sabatier Knives UK. However, if for any reason you wish to return goods, we are happy for you to do so, on the basis outlined below.

The first step is to notify us by email at [email protected]erknivesuk.co.uk You should please do this as soon as possible but in any event you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. Returning the goods to us will be at your cost and risk. Provided the goods are returned in the same condition they were received, in their original packaging and are unused, we will be happy to refund the purchase price. For UK and EU deliveries we will also refund any delivery cost you paid to us as part of the original order (but not any extra paid for an enhanced delivery service).

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

For deliveries outside the EU we reserve the right to charge a restocking charge of 10% of the amount paid due the charges and administration we will incur.

Please ensure that the delivery address in your PayPal account is correct. Where a customer has supplied us with an incorrect address we will not be able to make any refund until the goods have been returned to us and will then have to charge for re-posting.

The address for returns is:

PO Box 9038

BLANDFORD FORUM

DT11 1DJ

Faulty Goods

In the unlikely event that the goods you receive are defective, then please email us at [email protected] You should please do this as soon as possible but for any defect which is evident from inspecting the goods you must notify us within 14 days of receiving the goods. We will advise you how to return the goods to us. The goods should be returned with all original packaging. Returning the goods to us will be at your cost and risk.

We will inspect the goods upon their return. If we agree that the goods are defective then we will be happy to refund the amount paid together with any reasonable postage costs incurred.

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

Cancellation Before Delivery

If you wish to cancel an order for any reason before we have sent it out then you may do so. Again please email us at [email protected] If however the order has already been despatched before we have seen your email, then the goods must be returned to us in accordance with our returns policy above.

Please note that we cannot accept returns of goods which are “special orders” (i.e. the goods have been made specifically to the customer’s requirements).

We reserve the right to cancel an order where we are or become aware that it has been placed by a minor.

Nothing in this policy shall operate to affect your statutory rights.

Customer Services

The Invisible Edge Ltd.

Email - [email protected]

Telephone - 01258 690705 (From UK)

Telephone - +44 1258 690705 (From outside UK)