Our knives are supplied with the benefit of the manufacturer's guarantee against defects in manufacture in accordance with French law. Treated with care, our knives should provide many years of service. If you have problems with your Thiers Issard Sabatier ****Elephant brand knife then please contact us at [email protected] and we will be pleased to assist you.
Please note that the guarantee does not extend to accidental damage, nor does it apply where the knife has been (a) placed in a dishwasher (b) used to cut frozen foods (c) hammered on the back of the blade (d) used as a screwdriver or pry-bar or (e) used as a cleaver (especially on fish or meat bones).
Your statutory rights are unaffected.
For information about cancelling an order, please see our page Pricing, Delivery & Returns.
Regrettably we are unable to help with defects/damage to any knives bearing the Sabatier name that don’t also have the **** Elephant logo. In the first instance we would suggest if you have any complaints that you contact the company you purchased the knife from. Otherwise we would refer you to the following website https://en.wikipedia.org/wiki/Sabatier which may assist in identifying the correct company which you can contact for assistance.